FREQUENTLY ASKED QUESTIONS

FAQ

General Questions

What kind of properties does Siden Properties Ltd offer?

• Siden Properties Ltd offers a variety of rental properties, including apartments, houses, and studios in London, Liverpool, Nottingham, and Hitchin.

How long has Siden Properties Ltd been in business?

• Siden Properties Ltd has been providing quality rental accommodation for over 25 years

 

Is Siden Properties Ltd a family-run business?

• Yes, Siden Properties Ltd is a family-run business committed to providing a personal touch to property management.

In which areas do you operate?

• Siden Properties Ltd operates in London, Liverpool, Nottingham, and Hitchin.

Renting a Property

How do I find a property to rent?

• To find a property to rent, please visit your local estate agent or contact our friendly team at +44 (0)7830113021.

What is the application process like?

• The application process is straightforward. Once you've found a property you like, simply complete our online application form on our website or request an application pack from our office.

What documents are required to rent a property?

• To rent a property, you will generally need to provide proof of identity, proof of address, and financial references. Our letting team can provide a full list of required online documents.

How much is the deposit?

• The deposit for our properties is typically equivalent to 4-5 weeks' rent.

What are the terms of the tenancy agreement?

• Our tenancy agreements are standard assured shorthold tenancies, which typically last for 12 months. We can provide you with a copy of our tenancy agreement upon request.

Maintenance and Repairs

How do I report a maintenance issue?

• To report a maintenance issue, please contact our maintenance team directly on the online reporting system on our tenant portal.

How quickly will repairs be completed?

• We aim to complete routine repairs within five business days. In case of emergencies, we will respond as quickly as possible.

Who is responsible for property maintenance?

• Siden Properties Ltd is responsible for the maintenance of the property, excluding tenant-caused damage.

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Payments and Billing

How do I pay my rent?

• You can pay your rent through Direct Debit and standing order. Information on payment options will be provided upon confirmation of tenancy.

When is the rent due?

• Rent is due on the same date as your contract starts and the same day each month thereafter .

What happens if I'm late with my rent?

• If your rent is late, you will be charged a late payment fee refer to your tenancy agreement for details, persistent late payments may affect your tenancy.

Tenant Portal

What can I do on the tenant portal?

• Our tenant portal allows you to report repairs, view important documents, and communicate with our team securely online.

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How do I access the tenant portal?

• You will receive login details for the tenant portal once your tenancy has been confirmed.

Contact Us

How can I contact Siden Properties Ltd?

• You can contact us by phone at +44 (0)7830113021, by email at support@siden.co.uk, or by visiting our office at Siden Properties Ltd, C/o Sobell Rhodes Llp The Kinetic, Centre Theobald Street, Elstree, WD6 4PJ.